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Showing posts with label Deaf Customers. Show all posts
Showing posts with label Deaf Customers. Show all posts

Monday, February 22, 2016

Deaf Man Receives Note From Starbucks Barista

VIDEO [CC] - Deaf News: Starbucks employee's kind act for Deaf patrons goes viral on social media in the United States.





LEESBURG, VA -- ABC News: A Virginia man's Facebook post is creating some internet buzz after he shared a note from a Starbucks employee who offered a kind gesture.



Ibby Piracha, who is Deaf, told ABC News through an interpreter that he was surprised Friday morning to be greeted by the familiar barista with sign language.



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"I usually use my phone and I'll text them what I want to order," Piracha of Leesburg, Virginia, said. "She was saying she looked on YouTube because she had a lot of customers that came in using text. I was very surprised she was willing to learn sign language and it shows she respects Deaf people ... she's an inspiration."



Piracha, 23, said the female barista handed him a note that read, "I've been learning ASL just so you can have the same experience as everyone else."



Piracha posted a picture of the kind words to Facebook, where it received over 2,000 “shares.”



"I was very shocked to go in there one day and have her sign a little bit and I kind of smiled, thinking about it and I even told the Starbucks manager, 'You know, I was very impressed by your employee."



The manager at the Starbucks where Piracha received the note told ABC News that while he could not comment on this particular incident or name the employee, he confirmed Piracha's account.



“We are proud that our store partner employee is taking this initiative to learn American Sign Language to better assist and serve her customers,” a Starbucks spokeswoman told ABC News. “We always love to hear stories of meaningful connections between our partners and customers.”



Piracha said he hopes his Facebook post gets the message across that "the hearing world and the Deaf World are trying to communicate."



"I definitely want people to understand that Deaf customers can have a really great review," he added. Source



Related Starbucks:

Deaf Customers Sue Starbucks Over Mocking

Deaf Korean Starbucks Barista The Signs

Starbucks Sued For Discrimination Deaf Employee

Thursday, February 11, 2016

Deaf Customer Upset With McDonalds Drive-Thru

VIDEO [CC] - Deaf News: Exclusive interview with Deaf customer who is upset with McDonald's over treatment in Nebraska.





COLUMBUS, NEB -- WOWT-TV: A clash between a customer and the company: the video captured at a Columbus, Nebraska drive-through went viral recently.





Just two hours into the New Year, Jonathan Ramos arrived at the McDonald's drive-through window. His frustration in trying to place an order is evident in the use of his car horn, something, he himself, doesn't hear. It struck a nerve with one of the employees.



Video captured an employee’s response: "You can leave or I'm going to call police. Do you get that one?"



Ramos has been in Columbus for less than a year and has ordered at the McDonald’s before. He’s Deaf. Chicken pox took his hearing when he was a little boy. He doesn't read lips.



After exchanging texts and emails, WOWT 6 News met with Ramos outside the restaurant. We used a legal pad to write down any follow-up questions and answers during the interview.





He said he wanted to order a #9 - 3 or 5 piece Chicken Selects. He explained he usually types the information on his phone and then shows the order to the employee.



Because of his disability, he felt the workers were ignoring him by leaving the window.



After this exchange, Ramos said the employees need a serious lesson in dealing with hearing- impaired customers.



The owners of this McDonald's told WOWT it was a matter of misunderstanding and miscommunication. They said that earlier in the video when workers left the window on New Year's Day, they weren't discriminating against Jonathan, but getting a pen and paper to get the order.



From Jonathan Ramos' cellphone video, workers wrote this note: "You need to leave or we will call the police."



Employees did call police, saying that he refused to move forward in the drive through.



The owners tell WOWT 6 News that his minute-long video is only part of the story; that their own driver-though security cameras paint a different picture of Ramos disrupting a busy drive-through by honking his horn for nine minutes before turning his own video recorder on. Ramos disputes that account.



When asked if he thought it was all a misunderstanding, Ramos shrugged his shoulders. Ramos went on to explain that there’s no excuse for how he was treated. He plans to sue for discrimination.



I, Jonathan, am he declared sue to McDonald's Columbus, Nebraska.



For the restaurant's part, owners admit tempers flared but that neither side communicated well. They said Deaf customers usually bypass the speaker and go straight to the window to hand them a piece of paper with the order.



After the incident, the McDonald’s now keeps a pad and pen near the drive-through window in order to better communicate with the Deaf community.



Ramos hopes he's opened some eyes for every worker when it comes to dealing with those with a disability. He wishes more drive-through restaurants would add cameras near the ordering speaker so the Deaf community could easier communicate with the employees.



The McDonald's owners in Columbus say Jonathan Ramos is welcome at the restaurant any time. Source



Related McDonald's:

Drive-Thru McDonalds Discrimination Deaf Driver

McDonald's Charged In Discrimination Deaf Job

Sign Language On The McDonalds TV Ads



Related Drive-Thru:

Deaf Woman's Video At Starbucks Goes Viral

Taco Bell Complains About Deaf Customers

Drive Thru Invisible Driver Prank - Magic of Rahat

Drive Thru Headless Prank - Magic of Rahat

Wednesday, January 6, 2016

Drive-Thru McDonalds Discrimination Deaf Driver

VIDEO [CC] - Declared lawsuit for discrimination of Deaf driver going through a drive thru at a McDonald's in Columbus, Nebraska.



COLUMBUS, NE -- Here is the video with hardcoded subtitles with what is being heard for the Deaf people to understand what is being said. Hearing people are welcome to verify or correct what is being shown.



This is a video captured by Jonathan Ramos as he made a drive through at a McDonalds located in Columbus, Nebraska during January 2nd. He is Deaf and wanted to make an order.



Normally Deaf people would drive past the speakers straight to the window then hand over a written note or display the order off the screen of a smartphone. The cashier would put in the order for the next window to deliver the order.



Original Video - https://youtu.be/S8iC8ZJlUFA



Jonathan says that prior to the recording, he displayed his order on his phone to the window then begun the recording after this person has not returned to the window after a while. He has stated that there were problems between him and that particular McDonald since last June.



After the end of the video, a police officer appeared and issued a ticket to Jonathan and warned him that he is not to be allowed to return to McDonald or be cited for trespassing.



In a way, it is a discrimination because Jonathan is being singled out as someone who is Deaf. It does appear in this video that the employees were being extremely rude to a Deaf person by yelling at him while being aware that the driver is Deaf.



I, Jonathan, am he declared sue to McDonald's Columbus, Nebraska.



If it is proven that Jonathan has been disruptive (as not shown in the video) before the recording begun, then he is at fault and is treated as someone who is being disruptive to a private property and it was within the location's rights to refuse service and have the police to escort this person away. Source



Related McDonalds:

McDonald's Charged In Discrimination Deaf Job

Sign Language On The McDonalds TV Ads



Related Drive-Thru:

Deaf Woman's Video At Starbucks Goes Viral

Taco Bell Complains About Deaf Customers

Drive Thru Invisible Driver Prank - Magic of Rahat

Drive Thru Headless Prank - Magic of Rahat

Tuesday, December 8, 2015

Deaf Customers Dodged Bullets, Tackled Gunman

VIDEO [CC] - Deaf News: Customers who are Deaf dodged bullets, tackled gunman inside Ohio gas station.





PARMA -- WEWS NewsChannel5's exclusive interview with customers after Parma Police say a 21-year-old man walked into a Sunoco gas station and fatally shot its owner during a robbery, the man turned to two customers who are Deaf.



“And when he pulled out that gun, I grabbed him, I grabbed him,” said Steve, Sr., a Parma resident who spoke through an interpreter. He and his son did want their last name used.



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Steve, Sr. said the gunman, who police identify as Logan Sinclair, pointed his weapon at him.



“I grabbed the shooter, and I knocked him in the head,” he added. “I knocked him in the head with his own gun.”



But Sinclair wrestled the gun back and then made Steve's son the target at point blank range.



“[I was shot at] two times,” said Steve, Jr. “Right in my head, and I just kept ducking, and it went right past me.”



“It was just pop, pop, pop all over the place,” said Steve, Sr. “But you know what, I grabbed his wrist, twisted it, and the gun fell.”



They said that's when the suspect ran out of the Sunoco station on Pearl Road. The owner, Bob Sposit, lay there. His life was quickly slipping away.



“I was trying to feel the carotid artery to see if he was still breathing,” said Steve, Sr. “But I couldn't feel anything. There was nothing left. There was nothing.”



Steve, Sr. said he and Sposit were good friends for the past 15 years. He described Sposit as someone who was nice and funny.



Sinclair is in jail on $3 million bond. His case will go to a Cuyahoga County grand jury. Steve, Jr. and Steve, Sr. are uninjured. Source

Tuesday, December 1, 2015

Comcast Data Caps Make Life For Deaf Difficult

Deaf News: Comcast's data usage caps may be a hindrance to the Deaf and Hard of Hearing community.





PHILADELPHIA -- It’s hard to find a Comcast Internet customer who doesn’t loathe the idea of the company’s forthcoming data usage limits, but usage caps may prove particularly painful to one group: the Deaf and Hard of Hearing.



Comcast’s data usage caps for its Internet customers will expand to eight more cities Tuesday. The caps limit users to 300GB of data monthly, with the alternative of facing fines or paying a steeper rate to get unlimited access.



And unlimited access is especially crucial for many in the Deaf and Hard-of-Hearing community who use Video Relay Service, or VRS, to conduct phone calls. The calls are facilitated using a sign language interpreter on the other end - and that requires an Internet video feed.



“It’s really important to the Deaf community because it provides visual communication,” said Dan Hoffman, the American Sign Language and Deaf Studies program coordinator for Utah Valley University.



VRS does not use that much data - 5-10 megabits per second, according to Sorenson VRS, one of the leading VRS companies - but that adds up when you're also using your connection for normal browsing.



“Hearing people can call using their phones any time they want to…they don’t have any cap like that,” said Hoffman, who is Deaf and also a Comcast customer.



For Hoffman and others in the Deaf community, equal access means that if hearing people can communicate without time limits using telephones, that the Deaf community ought to be able to also. He said rather than pay Comcast's steeper rates for unlimited use, many Deaf people would simply transfer services if a cap were in place.



The Federal Communications Commission does have protections in place to ensure the adequate provision of telecommunications services to the Deaf community, but from a cursory read, it is unclear if capping VRS use is an Americans with Disabilities Act violation. The communications agency was not able to comment on the story. Source

Thursday, November 5, 2015

Deaf Woman's Video At Starbucks Goes Viral

A video of a Deaf customer using sign language to order through a new video drive-thru panel at Starbucks goes viral on Facebook.



ST. AUGUSTINE, FL - A video of a new technology at one St Augustine, Florida Starbucks is going viral and it is awesome!



The video was posted on Facebook by Rebecca King, who uses sign language to place her order! And guess what, the barista, Katie Wyble, signs back through a two-way video screen!



Wyble told Fox 30 Action News Jax she's had a "passion for sign language since I first saw a teacher use it when I was in preschool."





King's video of the encounter went viral with million views and thousand shares.



"Starbucks! This is what I'm talking about! Share it away! We can change the world!" King wrote as the caption. “I think more people need to know about what we’re doing because it moves customer service to a whole new level,”





Wyble said. “I hope it helps make more people aware of what they can to do serve others in their communities.” Source



Related Starbucks:

Deaf Customers Sue Starbucks Over Mocking

Deaf Korean Starbucks Barista The Signs

Starbucks Sued For Discrimination Deaf Employee



Related Drive-Thru:

Drive-Thru McDonalds Discrimination Deaf Driver

Taco Bell Complains About Deaf Customers

Drive Thru Invisible Driver Prank - Magic of Rahat

Drive Thru Headless Prank - Magic of Rahat
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