Showing posts with label Video Relay Service. Show all posts
Showing posts with label Video Relay Service. Show all posts

Thursday, March 3, 2016

CPD Gets New VRS Equipment To Assist Deafies

VIDEO: Deaf News - Cleveland Police Department gets new video relay service equipment to assist Deaf community.







CLEVELAND, OH -- The Cleveland Police Department has invested in new equipment to help its officers better serve the Deaf community.



The department announced Wednesday that all officers have been trained to use video technology that gives them instant access to an American Sign Language interpreter.







Officials from the police department and local advocates for the hearing-impaired demonstrated the new equipment Thursday.



"The reality is there are barriers in place for some members of our community," Cleveland police Capt. James McPike said. "This grant was intended to try to remove those barriers for the Deaf and Hard-of-Hearing community."



Each of the city's five police districts is stocked with an iPad equipped with the ZVRS video interpreter application. The application gives officers dealing with a Deaf crime victim, suspect or witness access to an interpreter within seconds.



The technology was purchased using a portion of a $350,000 grant from the U.S. Department of Justice's Office on Violence Against Women that was awarded to the department in 2011, Cleveland police Sgt. Jennifer Ciaccia said.



The Cleveland Hearing and Speech Center and the Domestic Violence and Child Advocacy Center helped train the police force.



Deaf women in the U.S. experience domestic and sexual violence at rates twice those of hearing women, according to the Vera Institute of Justice, a nonprofit organization that advocates for fairness in the justice system. Yet they often encounter barriers when seeking help, from a phone-based 911 system to having their credibility as witnesses in court questioned.



The police department purchased the equipment after getting feedback from the Deaf community, said Maria O'Neil Ruddock, coordinator of training and outreach services for the Cleveland Hearing and Speech Center.



"The reason it's here is because the Deaf community has told us, 'We want access to the police, we want to be able to communicate, but it's difficult,'" O'Neil Ruddock said.



Cleveland is only one of two large police departments in the country using this technology, she added.



The department is also updating its general police orders to include a policy about communicating with the Deaf, McPike said. A draft of that policy is still in the approval stage.



Ciaccia said the interpreting technology is not related to a binding agreement with the Justice Department that requires the Cleveland police to improve the way they interact with citizens. The addition of the technology is the latest in a string of efforts by the department to expand training.



Mayor Frank Jackson announced in December that officers received first aid training and emergency medical kits.



The Cleveland Police Academy class that graduated in October was the first to receive 40 hours of crisis intervention training.



SOURCE

Tuesday, December 1, 2015

Comcast Data Caps Make Life For Deaf Difficult

Deaf News: Comcast's data usage caps may be a hindrance to the Deaf and Hard of Hearing community.





PHILADELPHIA -- It’s hard to find a Comcast Internet customer who doesn’t loathe the idea of the company’s forthcoming data usage limits, but usage caps may prove particularly painful to one group: the Deaf and Hard of Hearing.



Comcast’s data usage caps for its Internet customers will expand to eight more cities Tuesday. The caps limit users to 300GB of data monthly, with the alternative of facing fines or paying a steeper rate to get unlimited access.



And unlimited access is especially crucial for many in the Deaf and Hard-of-Hearing community who use Video Relay Service, or VRS, to conduct phone calls. The calls are facilitated using a sign language interpreter on the other end - and that requires an Internet video feed.



“It’s really important to the Deaf community because it provides visual communication,” said Dan Hoffman, the American Sign Language and Deaf Studies program coordinator for Utah Valley University.



VRS does not use that much data - 5-10 megabits per second, according to Sorenson VRS, one of the leading VRS companies - but that adds up when you're also using your connection for normal browsing.



“Hearing people can call using their phones any time they want to…they don’t have any cap like that,” said Hoffman, who is Deaf and also a Comcast customer.



For Hoffman and others in the Deaf community, equal access means that if hearing people can communicate without time limits using telephones, that the Deaf community ought to be able to also. He said rather than pay Comcast's steeper rates for unlimited use, many Deaf people would simply transfer services if a cap were in place.



The Federal Communications Commission does have protections in place to ensure the adequate provision of telecommunications services to the Deaf community, but from a cursory read, it is unclear if capping VRS use is an Americans with Disabilities Act violation. The communications agency was not able to comment on the story. Source